Average Customer Review: ( 146 customer reviews )
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88 of 89 found the following review helpful:
 Cute, fast, not perfect (but close) Jan 30, 2001
By Matt Saunders
I originally bought this corkscrew as a gift, but wound up keeping it, and I admit I've bought more wine than usual lately just to play with it.I have to say, my favorite thing about it is the foil cutter, strange though that may be. The foil cutter is shaped like an oversized bottle cap, and you fit it over the top of the bottle, squeeze, and turn. The foil comes off cleanly just above the little ridge usually found around the mouth of the wine bottle. Very clean-looking and much easier than using the often dull blade on a waiter's corkscrew. The corkscrew itself is very nice as well. It is a little bulky, but it is amazing how fast you can open a bottle of wine with it. Line it up, pull the lever forward, push it back, et voila. Forward and back once more and the cork is free of the screw. No gripping the bottle with your knees while pulling at the cork or anything like that; you don't need to use a lot of effort, just a firm hand. One thing that surprised me is the fact that it often spits little crumbs of cork into the bottle, which then wind up in my glass. It seems that the screw is long enough to go all the way through the cork, and when it exits the bottom of the cork, sometimes a little bit of cork gets spit out. I guess you can be careful not to let this happen, but still it happens to me more than I would like. So all in all, not the perfect corkscrew, but fast and easy to use, and cute as well--a trait few corkscrews share. Stock up on wine, because people will want to try it.
52 of 55 found the following review helpful:
 Beware - or be cautious... Sep 09, 2006
By R. Smith
I've had one for nearly 6 years and it finally died (the rabbit died)...
What caused it's demise? Well, I've gone through 2 worms (the spiral thingie that penetrates the cork) and now after getting a new worm still can't open a bottle of wine.
Here's what the issue is, the worms are coated with a slick (Teflon?) coating that wears off over time. Also in the top of the cap that holds the worm in the device is a single ball bearing that is supposed to allow the worm to do its thing to the corks upon penetration (it allows the worm to turn under preassure).
Well some of these new fake corks made of plastic are much harder then both real cork corks and most of the foam plastic corks (if you want an example of one, try St Francis Winery & Vineyard bottles) and they take the slippery finish off the worm rather quickly and take a great amount of force to penetrate the 'cork'.
Their 'cork' seal is like a plastic capsule filled with some kind of compressed foam and the damn things seem to be very hard on the Rabbit... Needless to say, after a case and a half of that wine over time (the wife likes the Claret) the Rabbit is dead. The ball doesn't turn in the top of the cap over the worm and while you can get the worms very easily, the cap isn't available, as far as I can tell. I've had to resort to the brute force Screwpull and Xyliss that I had as backups.
The Rabbit has a 10 year warranty and I've thought of sending it in and seeing what happens.
I'd definately recommend having a backup screw around for those crazy fake 'cork' bottles like St Francis... Kenwood switched to a foam filled vinyl sleeve 'cork' and those are a breeze with the Rabbit but if you're too quick you might actually push it into the bottle (Hint to St Francis)...
A great cork screw, if only all the wineries still used real cork 'corks' and not these high tech plastic blasphemous abominations...
35 of 36 found the following review helpful:
 Update to "Pretty Good" Mar 07, 2002
After using this device for a few more months, and being *very* careful and gentle with it, I find I can no longer recommend it. I've used the several new screws Metrokane sent back after the last "repair." The problem always first occurs when trying to remove the cork from the device after it has removed the cork from the bottle. You begin operating it in reverse but it does not release the cork, it only seems to bend and distort the screw. Perhaps Metrokane should have replaced the mechanism when first sent in for repair. I had some doubts at that time that the two ends of the tool were still properly aligned; but Metrokane chose to send it back to me with 2 new screws, both of which now are ruined. I don't think I did anything to abuse or misuse it. I think Metrokane should rework the design of the mechanism or actually repair it when returned by customers. I no longer recommend it. It's too expensive to be this unreliable.
45 of 48 found the following review helpful:
Customer Service Jul 08, 2003
What customer service? I sent my Rabbit corkscrew back to Metrokane in NY and after not hearing from anyone after a month, I tried contacting the company. But no one every returns emails, or phone calls, regardless of how many times you call and leave messages. I am thinking about filing a complaint with NY's better business bureau. Their website talks about having the best warranty on the market, but if they don't stand by their warranty, what good is it?
45 of 48 found the following review helpful:
Worth every penny... Jan 31, 2002
Coming from a woman who loves to throw dinner parties, isn't afraid to cook just about anything and yet never quite is able to open the darn wine bottle, this product is superb!!! I have often poked corks down into the wine out of sheer frustration and this little number opens the bottle with ease in less than 30 seconds. It is amazing and makes a great gift to others or to yourself.
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based on 146 reviews
