Winners of the 2007 iF Product Design Award, the Bistro Double Wall Glasses are available in several sizes, perfectly suited for a multitude of hot and cold beverages as well as desserts. Handmade of heat-resistant borosilicate glass, these vessels insure that their contents will remain hot for a longer period of time while the glass itself remains cool to the touch. They are dishwasher and microwave safe. The jumbo coffee and tea mugs are perfect for those who need that extra "kick." The Jumbo mugs come as a set of two and hold 480ml (16.2 oz.)
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Product Details
Product Length:
5.39 inches
Product Width:
3.94 inches
Product Height:
5.0 inches
Product Weight:
1.0 pounds
Package Length:
9.0 inches
Package Width:
5.1 inches
Package Height:
4.4 inches
Package Weight:
1.6 pounds
Average Customer Rating:
based on 71 reviews
Features
Set of 2 15-ounce jumbo mugs from Bodum; from award winning Bistro glassware design
Crafted by hand out of heat-resistant, mouth-blown borosilicate glass; clear construction with large loop handles
Advanced hot and cold drink insulation with double-walled design; exterior stays cool to touch and condensation-free
Microwave- and dishwasher- safe; use caution with ice as direct contact may cause mug interiors to crack
Set measures 5-2/5 by 3-9/10 by 5 inches and weighs 2 pounds
Customer Reviews
Average Customer Review: ( 71 customer reviews )
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Most Helpful Customer Reviews
32 of 35 found the following review helpful:
Not very durable Mar 13, 2008
By Francis Guare I see others had shipping problems. My problem was not with the Amazon shipment. The cups were received fine. I got the cups out of the packaging and treated them with the utmost care. The first drink I put into it the interior wall on the bottom cracked. I contacted the manufacturer, no warranty. They responded not to let ice hit the bottom of the cup. These glasses are more museum piece than functional glassware.
20 of 21 found the following review helpful:
Nice mugs - but they need better packaging from Amazon Feb 01, 2008
By Timothy B. Dereg I like the look and feel of these mugs. My morning coffee looks like it's floating in mid-air, although I can't say that it stays hot any longer than in any other type of glass/ceramic mug. The glass itself is so thin it's like drinking out of a Christmas ornament, so although borosilicate glass is supposedly highly resistant to sudden changes in heat, I am not about to try running these through a dishwasher.
And like just about all other reviews, I received a broken mug in my package of two. But unlike other people's experience, Amazon was quick to send out a replacement set (kudos to Amazon! - perhaps they're getting good at sending out replacements on this product). One mug was also broken in the replacement package, so it took Amazon sending me two packages of two mugs apiece in order for me to get an intact set of two. Amazon needs to pay better attention to how they package these things. Their shipping boxes have plenty of room to protect these mugs from impacts on all four side, but they aren't deep enough to protect these extrememly fragile mugs from impacts to the top or bottom.
22 of 24 found the following review helpful:
Fantastic product Oct 30, 2007
By Dan Burpee
"Dan"
The mugs are great but are quite fragile. The biggest issue is having them arrive safely. I ordered 2 sets of 2 mugs and 3 of the 4 mugs were NOT broken. Unfortunately, both mugs in the replacement box were damaged. I'm on my third attempt to receive at least one more unbroken mug before I send back two boxes of broken mugs. I will be buying these at a local retailer if the third attempt fails.
13 of 14 found the following review helpful:
Disappointing Jul 13, 2009
By Circlepaul These glass mugs are very expensive but I thought they would be worth it for their insulating properties: keeping liquids hot longer etc. Forget it. Right away I noticed that coffee or tea would cool off just as fast as with a regular mug. I then tested it very precisely side by side every few minutes with a precision thermometer over a period of 30 minutes. Guess what, after pre-heating with boiling water for 2 minutes and then again from a starting temp. of 195 degrees to around 130, 30 minutes later, the Bodum mugs kept the temperature only between 2 to 4 degrees warmer. Big deal! In other words, you can't tell the difference in reality. So if you like the mugs for other reasons, fine but the touts that "double walled, mouth blown" glasses keep liquids any hotter are "overblown" and not worth the price.Bodum Bistro Double-Wall Insulated Glass Jumbo Mug, Set of 2
26 of 34 found the following review helpful:
Mugs are great, Amazon is awful Jan 14, 2008
By Mulling It Over I ordered these mugs. They arrived broken. I contacted Amazon, and Amazon apologized. They told me not to return the broken glasses, probably because glass shards are not really useful to anyone and might hurt people in the returns warehouse. Amazon then helpfully sent out a replacement order, overnight express.
The next part is where Amazon gets schizo on me.
Weeks later, I get an email from Amazon informing me that they haven't received my return (duh, they told me not to return it. I still have the email). Amazon cheerfully informs me that if they don't get the original order back, they're going to yank money out of my bank account.
In a perverse twist, their email didn't include any reply-to address. I had to wade through the Amazon web site to find a place to contact them. I explained the situation, quoted their original email, and asked if they'd still like their shards of glass back or not.
It's been over a month, and no reply to my message. It gets better.
I get another email from Amazon. "Great," I think to myself, "They finally got around to responding."
Hah, not even close. No, the next robot-generated email from Amazon just explains that they still haven't received the return from the original order (the one they told me *not* to return). This being the case, they're now helping themselves to money from my bank account.
I was about to vomit with rage at this point. I bit my tongue and wrote another message via the support section at the Amazon web site (again including obvious details like the original order number, etc.) It's been two weeks and no reply. I was floored. Amazon is either completely clueless and is dropping support requests on the floor, or they're maliciously ignoring my requests for help so they can keep my $29.95. Those are my options: Amazon is either incompetent or malicious. Sigh.
I wouldn't be surprised if this was some shady retailer, but this was Amazon that I bought from. I've done tons of business with here, but this is such an appalling pattern of errors, failures, and lack of attention that I am going to have to cancel my account.
So don't buy these mugs, or anything else from Amazon.
based on 71 reviews
Not very durable Mar 13, 2008
By Francis Guare
Nice mugs - but they need better packaging from Amazon Feb 01, 2008
By Timothy B. Dereg
Fantastic product Oct 30, 2007
By Dan Burpee
"Dan"
Disappointing Jul 13, 2009
By Circlepaul
